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Answers to the questions we are asked most. If yours isn't here, write to us: a person replies, within 48 working hours.

Shipping & returns

Delivery times, shipping costs, parcel tracking, and how to send a piece back.

Washing a scarf without harming it, keeping gold-tone jewellery bright, and the habits that wear them out.

A question about an order, a piece or a return: the form reaches us directly.

The five questions that come up most, before ordering.

Is delivery free?: Yes, on orders over €80, in France. Below that, it costs €5.90.
When does my order leave?: Within 48 working hours. An email tells you when the parcel leaves, with its tracking number.
Can I send back a piece I don't like?: Yes, within 14 days of delivery, with no reason needed, and returns are free. Request it from your account, or by email if you ordered as a guest.
Where do I find my invoice?: It is attached to the confirmation email, and available at any time in your account if you have one.
Can scarves go in the machine?: No. Silk is washed by hand, in cold water, with a mild soap — or entrusted to a dry cleaner.

Write to us. We are not a call centre: the house reads it, and replies within 48 working hours.