Shipping & returns

Dispatch

Every order is packed by hand, in its case, and handed to the carrier within 48 working hours. Orders placed on Friday afternoon or over the weekend leave on Monday.

An email tells you when the parcel leaves, with its tracking number. Colissimo then keeps you informed all the way to delivery.

Costs and times

Mainland France

2 to 5 working days after dispatch€5.90 — free over €80

Shipping is calculated before payment and repeated in the summary: you never discover an amount on the last screen. Over €80, delivery is free.

Times run from dispatch, not from the order, and are indicative: a local public holiday or a seasonal peak can add 24 to 48 hours.

Tracking your order

If you ordered with an account, the full history — status, carrier, tracking number, invoice — is in your account under “My orders”. No address to retype, no number to hunt for.

If you ordered as a guest, everything is in the confirmation email: the summary, the invoice attached, then the tracking link on dispatch. Keep that email; it is your proof of purchase.

Returns and exchanges

You have 14 days from delivery to change your mind, with no reason required. That is your right of withdrawal; we add no conditions to it.

• From your account, open the order and click “Request a return”.
• Pick the pieces concerned and a reason — a line of explanation helps us, but is not required.
• We approve the request and email you a prepaid Colissimo return label.
• Drop the parcel at a post office or pick-up point, with the piece complete and in its case.

As a guest, an email is enough: give your order number and the pieces you wish to send back.

We do not do direct exchanges: we refund the return and you order the piece or colour you want. It is faster, and it avoids an awaited piece or colour selling out in the meantime.

Refunds

Refunds are issued no later than 14 days after your return request, once we have received the piece or proof that you sent it, to the original payment method. They cover the price of the pieces and the original delivery charge.

Returns are free: the prepaid label is on us, whatever the reason.

Depending on your bank, the entry may appear on your statement one to five days after we issue it. The refund email is the record of the date.

Damaged or not as described

A seam that gives way, a clasp that fails, a colour that isn't the one ordered: write to us with a photograph. We replace or refund, postage both ways included.

This does not depend on the 14-day withdrawal window: the legal guarantee of conformity runs for two years from delivery, and the hidden-defects guarantee protects you for longer still. The detail is in our terms of sale.